1. Introduction
Welcome to Zando Africa. We are committed to protecting your personal information and your right to privacy. This Politique de confidentialité explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
By using Zando Africa, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Compte Information: Name, email address, phone number, password
- Profile Information: Profile picture, delivery addresses
- Payment Information: Mobile money numbers, transaction history
- Order Information: Produits purchased, delivery details
2.2 Automatically Collected Information
When you use our app, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers
- Location Data: With your permission, for delivery purposes
- Usage Data: App interactions, features used, time spent
- Log Data: IP address, access times, pages viewed
3. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about orders, products, and services
- Provide customer support and respond to inquiries
- Personalize your shopping experience
- Process payments and prevent fraud
- Send promotional communications (with your consent)
- Improve our app, products, and services
- Comply with legal obligations
4. Data Sharing
We may share your information with:
4.1 Service Providers
Third-party companies that help us deliver our services, including:
- Delivery partners
- Payment processors (Flutterwave, mobile money providers)
- Cloud hosting services
- Analytics providers
4.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests from public authorities.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure servers and databases
- Regular security assessments
- Access controls and authentication
However, no method of transmission over the Internet is 10% secure. We cannot guarantee absolute security of your data.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Demander la suppression de votre compte et de vos données
- Portability: Receive your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Withdraw Consent: Revoke previously given consent
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. After account deletion, we may retain certain information for legal, accounting, or fraud prevention purposes.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.
9. Changes to This Policy
We may update this Politique de confidentialité from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Politique de confidentialité or our data practices, please contact us: